Premiumxpress

Cancellation Policy

Effective Date: 24.10.2024

At Premiumxpress LTD, we strive to ensure customer satisfaction by offering high-quality services. We understand that circumstances may arise requiring you to cancel your order or services. This Cancellation Policy outlines our guidelines for cancellations, refunds, and rescheduling. By using our services, you agree to the terms outlined below.

1. Cancellation Requests

a. How to Cancel

To cancel an order or service, you must notify us via email at contact@premiumxpress.co.uk

Please include the following information in your request:

  • Full Name
  • Order or Service Reference Number
  • Date of Service/Order
  • Reason for Cancellation (optional)

b. Notification Timeframe

  • Cancellations must be made at least 12 hours before the scheduled service or delivery date.
  • Failure to notify us within this timeframe may result in a partial refund, forfeiture of the deposit, or no refund, depending on the nature of the service.

2. Refund Policy

a. Eligibility for Refunds

Refunds will be processed under the following conditions:

  • Cancellations made within the allowed timeframe (12 hours before the service date). 
  • Services that have not been initiated or fulfilled.
  • If we are unable to deliver the agreed-upon service due to our own operational limitations.

b. Non-Refundable Conditions

Refunds will not be issued for:

  • Cancellations made outside the allowed timeframe.
  • Services that have already been initiated, delivered, or completed.
  • Any custom or personalized services.

c. Processing Refunds

  • Refunds will be processed within 5-7 business days after the cancellation request is confirmed.
  • Refunds will be issued via the original payment method unless otherwise agreed.

3. Rescheduling Policy

a. Rescheduling Requests

We understand that plans can change. If you wish to reschedule your service, you must notify us at least 24 hours in advance.

  • Rescheduling requests received within the allowed timeframe will be accommodated at no extra charge.
  • Late rescheduling requests may incur an additional fee or may not be possible, depending on availability.

b. Rescheduling Limitations

Rescheduling may not be available for certain time-sensitive or custom services. In such cases, a cancellation fee may apply instead.

4. Cancellation by Premiumxpress LTD

We reserve the right to cancel or reschedule a service under the following circumstances:

  • Unforeseen technical or operational issues.
  • Events beyond our control, such as natural disasters, strikes, or other force majeure situations.
  • Non-compliance with the agreed terms and conditions by the client.

If we cancel your service, you will be offered the choice of rescheduling at no extra charge or receiving a full refund.

5. Contact Us

For any questions or concerns regarding this Cancellation Policy or to initiate a cancellation or rescheduling request, please contact us:
Premiumxpress LTD
71-75, Shelton Street, Covent Garden, London,
WC2H 9JQ, UNITED KINGDOM
Email: contact@premiumxpress.co.uk

6. Policy Updates

We may update this Cancellation Policy from time to time to reflect changes in our services or legal requirements. The most current version will always be available on our website. By continuing to use our services, you accept the terms of the updated policy.